Gorgias Automation

AutomationAuto-detects your installed agents and installs the skill to each one.

What This Skill Does

This skill automates Gorgias helpdesk operations, enabling users to manage support tickets, customers, and teams directly from code. It's designed for automating support workflows, integrating Gorgias with other systems, and improving support team efficiency.

When to Use

List tickets by status and channel. Create a new ticket for a customer. Update an existing ticket's status. Add tags to tickets for categorization. Filter tickets by assignee. Retrieve ticket details by ID.

Key Features

Automates Gorgias helpdesk operations. Creates, updates, and triages support tickets. Manages customers and support teams. Lists and filters tickets by various criteria. Adds tags to tickets for organization. Uses tools like GORGIAS_LIST_TICKETS and GORGIAS_CREATE_TICKET.

Manual Installation

Manual installationView Full Skill ContentThe complete markdown content that gets installedGorgias Automation Automate your Gorgias helpdesk operations directly from Claude Code. Create, update, and triage support tickets, manage customers, and organize your support team -- all without leaving your terminal. Toolkit docs: composio.dev/toolkits/gorgias

Setup

Add the Rube MCP server to your Claude Code config with URL: https://rube.app/mcp When prompted, authenticate your Gorgias account through the connection link provided Start automating your support workflows with natural language

Core Workflows

1. List and Filter Tickets

Retrieve tickets with filtering by status, channel, assignee, date range, and more. Tool: GORGIAS_LIST_TICKETS List all open tickets from the email channel created in the last 7 days Key parameters: status -- filter by ticket status (e.g., "open", "closed") channel -- filter by channel (e.g., "email", "chat") assignee_user_id / assignee_team_id -- filter by assigned agent or team created_from / created_to -- ISO date range filters limit (max 100) / offset -- pagination controls order_by / order_dir -- sorting options

2. Create and Update Tickets

Create new tickets or update existing ones with assignment, priority, and status changes. Tools: GORGIAS_CREATE_TICKET, GORGIAS_UPDATE_TICKET, GORGIAS_GET_TICKET Create a high-priority ticket for customer 12345 about a missing order with subject "Order #9876 not delivered" GORGIAS_CREATE_TICKET requires customer_id; accepts subject, status, priority, channel, messages, tags GORGIAS_UPDATE_TICKET requires ticket_id; all other fields are optional partial updates GORGIAS_GET_TICKET retrieves full ticket details by ticket_id